Detention Dispute

We will help you dispute your detention bills with our proprietary data and give you a final report with actionable recommendations.

What is Detention?

Detention / Per Diem: Also known as a per diem fee, is raised when the importer has picked up the container for unpacking, but the empty container has not returned to the nominated depot within the agreed free-time. It is normal for a port to offer 3-5 days of free storage. However, each terminal has slightly different rules which can change at any time.

About

With the pandemic led supply chain crisis, importers were faced with thousands of dollars on detention charges often times billed unfairly. Brands were forced to pay these charges to the shipping lines, truckers, or freight forwarders otherwise they would not make their next shipment.However, there is a process to dispute these charges if they were unfair. I.e No open terminal appointments to return the container, trucker didn’t have any trucks available to return the empty, warehouse didn’t notify the trucker to pick up the container etc. These are all good reasons to audit your detention charges and make sure they were valid. We have the proprietary data, expertise, and experience to help audit and dispute your charges if they were unreasonable.

Services

Audit + Final Report (Free)

  • Audit

  • Key findings

  • Data Analytics

  • Recommendations

Full Package Dispute

  • Data to support your dispute

  • Dispute bills on your behalf

  • Audit

  • Key findings

  • Data Analytics

  • Data to support your dispute

  • Recommendations

Q&A

If you have any additional questions, please free to reach out by adding your email below.

My bills are from last year, can I still dispute the charges?

Yes, you should raise a request to audit your bills and dispute them sooner rather than later.

I paid all of my detention charges already, should I still try to dispute?

Yes, paid bills can still be disputed as long as there is evidence and data to support you.

Is the first consultation call free?

Yes, the first call is free so we can learn more about your needs. Provide us with your contact below and we will reach out soon!

Get your free audit on invoices now!

We will perform the audit at no cost, no contract, and provide the final report then you can decide to dispute your charges or not. Submit your information and we will reach out within 48 hours of submission.hi@detentiondispute.com

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